At Teresita Discount II Inc, we want you and your pet to be completely satisfied with your heavy-duty chew toys. If for any reason you are not entirely happy with your purchase, we are here to help with a simple and hassle-free return process.

    30-Day Return Policy

    We offer a 30-day return window. You have 30 days from the date you receive your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it: unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

    Zero Return Costs (Free Returns)

    We believe that returning an item should be as easy as buying one. There are absolutely no costs involved in returning an item to us. We do not charge any restocking fees, and we will cover the return shipping costs completely.

    How to Initiate a Return

    To start a return, simply contact our support team. Once your return is accepted, we will provide you with a pre-paid return shipping label, along with clear instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

    Refunds (Processed Within 7 Days)

    Once we receive and inspect your returned item, we will notify you if the refund was approved. If approved, you will be automatically refunded on your original payment method.

    We guarantee that we will process and issue your refund within 7 days of receiving the returned item. Please remember that it may take a little additional time for your bank or credit card company to process and officially post the refund to your account.

    Damages and Issues

    Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right immediately.

    Contact Us

    If you have any questions or concerns regarding your return or refund, please get in touch with us:

    • Email: support@teresitadiscountiiinc.com
    • Phone: +1 (786) 616-8797
    • Address: 434 SW 8th Ave, Miami, FL 33130, United States